General conditions
of sale

1. APPLICATION
1.1. These General Conditions of Sale are to be considered applicable to all supplies of goods and/or services carried out by Innonation S.r.l. (right away called INNONATION).

1.2. Any special conditions, derogations, changes to these General Conditions of Sale are to be considered valid only if agreed in writing between INNONATION and the purchaser (hereinafter referred to as the Customer).

1.3. Impegni scritti e/o verbali di agenti e/o collaboratori esterni di INNONATION non vincolano quest’ultima se non per quanto espressamente indicato in forma scritta da INNONATION.

2.1. Orders must be sent, exclusively in written form, to our Area Sales Office. In all cases, INNONATION reserves the right to demand suitable references and/or guarantees as well as the possibility of refusing the transmitted order. The sending of the order by the Customer indicates the full acceptance of the General Conditions of Sale indicated below.

2.2. Perché l’ordine venga processato, il Cliente dovrà indicare con estrema chiarezza i prodotti interessati utilizzando i relativi codici ed una breve descrizione, nonché tutte le altre indicazioni richieste dai predisposti moduli d’ordine INNONATION. È per questo motivo che si consiglia vivamente di utilizzare i moduli d’ordine stessi. fornire soluzioni immediate ed efficaci per garantire la tua soddisfazione.

3.1. The order will be processed within the shortest possible time. The use of the appropriate form will guarantee a quick and effective evasion of the same.

3.2. The shipment of the material, covered by insurance, will take place by the usual INNONATION courier who will charge the Customer a flat-rate reimbursement of expenses as per the price list.

3.3. The delivery terms communicated are always indicative, never mandatory. In all cases of force majeure, strikes, epidemics, wars, fires, floods, interruptions or delays in transport, objective impossibility of procurement of materials on the market, legal measures that prevent, limit or delay the production and/or importation of products, INNONATION is relieved of any and all obligations relating to the delivery, without this giving the Customer any right to terminate the order and/or compensation for damages, even indirect, suffered by the Customer.

3.4. INNONATION si riserva il diritto di evadere parzialmente gli ordini ricevuti purché non sia espressamente richiesta la consegna globale.

3.1. The order will be processed within the shortest possible time. The use of the appropriate form will guarantee a quick and effective evasion of the same.

3.2. The shipment of the material, covered by insurance, will take place by the usual INNONATION courier who will charge the Customer a flat-rate reimbursement of expenses as per the price list.

3.3. The delivery terms communicated are always indicative, never mandatory. In all cases of force majeure, strikes, epidemics, wars, fires, floods, interruptions or delays in transport, objective impossibility of procurement of materials on the market, legal measures that prevent, limit or delay the production and/or importation of products, INNONATION is relieved of any and all obligations relating to the delivery, without this giving the Customer any right to terminate the order and/or compensation for damages, even indirect, suffered by the Customer.

3.4. INNONATION si riserva il diritto di evadere parzialmente gli ordini ricevuti purché non sia espressamente richiesta la consegna globale.

4.1. Upon receipt of the products, the Customer must immediately check the condition and conformity of the products.

4.2. All complaints relating to the conformity of the products to the order, also in relation to the quantity and/or external appearance, must be communicated in writing to both the carrier and INNONATION, no later than 5 (five) days from receipt. It is understood that otherwise such complaints cannot in any way be taken into consideration, not even in relation to any shortages, making the results of the delivery note or transport document authentic between the parties. Any defects and/or hidden defects of the products must be reported in writing, under penalty of forfeiture, within and no later than 8 (eight) days from receipt of the goods.

4.3. La restituzione dei prodotti necessita di una autorizzazione scritta, con indicazione del Numero di Rientro, da parte di INNONATION restando fin d’ora inteso che in mancanza di un accordo in tal senso i prodotti saranno ritornati al mittente. In ogni caso la restituzione di prodotti è da intendersi a rischio, pericolo e spese a carico del Cliente.

5.1. INNONATION acts as an intermediary between the Manufacturer and its Customer; therefore, the guarantee relating to the proper functioning of the products delivered by INNONATION is limited to that granted by the manufacturer and/or owner of the software, both in terms and methods.

5.2. INNONATION does not guarantee that the products sold are suitable for the user's needs. The warranty is limited to any material defects, in any case it is reduced to a possible replacement of defective materials and does not cover damage caused to the equipment by incorrect or improper use as well as by accidental causes or natural wear.

5.3. However, the warranty does not cover labor costs or those relating to disassembly, assembly and transport operations and does not extend to replaced or repaired products or, in general, to spare parts. In any case, it is understood that the guarantee does not become effective if the Customer has not made the written complaint within the terms and in the form referred to in point 4.3 above. In the event that the products are compliant and/or non-defective, a charge equal to one hour of technical assistance will be due as reimbursement of expenses.

5.4. Materials, or parts thereof, subject to normal wear, such as rubber gaskets or the like, are excluded from the guarantee, as are consumables, cartridges, cleaning kits, etc.

5.5. In any case, the Customer forfeits the right to guarantee if, in the absence of the prior express written authorization of INNONATION, he modifies, disassembles or tampers with the products. Without prejudice to the foregoing, in order for the guarantee to become effective, all returns must be suitably packaged in their original packaging; be complete in all parts and accessories and not present any tampering or damage not deriving from a manufacturing defect.

5.6. Le parti convengono espressamente che INNONATION non sarà in alcun modo ritenuta responsabile nei confronti del Cliente per danni diretti e/o indiretti a beni diversi dai prodotti forniti o per danni materiali che saranno la conseguenza diretta o indiretta dei danni subiti dai prodotti consegnati.

6.1. La proprietà del software commercializzato da INNONATION ed i diritti rimangono del produttore e/o titolare del software, che accordano all’utente  esclusivamente una licenza d’uso. Tutti i diritti sul software sono riservati ed è fatto assoluto divieto al Cliente di cedere a terzi, concedere in licenza, o in altro modo disporre, a titolo oneroso o a titolo gratuito, dei diritti sul software.

7.1. Payments must be made, unless otherwise agreed between the parties, in the following ways:

• a) Advance payment via PayPal;
• b) Advance payment by bank transfer.

The delivery of the goods will take place only after receipt of a copy of the bank accountant.

7.2. In the event that a deferred payment is granted, the non-payment of even a single installment makes the entire amount immediately payable, as the Customer is considered automatically forfeited from the benefit of the term.

7.3. In the event of a change in the Customer's financial conditions, INNONATION reserves the unquestionable right to ask the Customer to issue bank guarantees, even after the conclusion of the contract, it being expressly understood that, failing that, INNONATION has the right to suspend the delivery.

7.4. In the event that the Customer exceeds the commercial credit granted, INNONATION reserves the unquestionable right to suspend the fulfillment of all orders that exceed the value of the credit itself.

7.5. Il Cliente non può in nessun caso, neanche a seguito di una contestazione, trattenere in tutto o in parte gli importi dovuti né operare una  compensazione. Tutte le contestazioni di cui al precedente punto 4.2 non sono sospensive dei pagamenti convenuti se i vizi e/o difetti contestati dal Cliente non siano stati espressamente riconosciuti per iscritto da INNONATION.

8.1. In caso di ritardo nei pagamenti, alla scadenza convenuta, decorreranno automaticamente sugli importi dovuti interessi moratori pari a 5 punti oltre il
tasso ufficiale di sconto fino all’effettivo saldo. INNONATION si riserva il diritto di richiederne il pagamento a vista senza obbligo di preavviso. Verranno inoltre annullati i termini accordati per il pagamento dei prodotti consegnati, o da consegnare, rendendo il credito immediatamente esigibile e il blocco automatico degli ordini ancora in essere. In caso di ritardato pagamento o di insoluto, INNONATION si riserverà inoltre la facoltà di annullare con effetto immediato le condizioni di dilazione concesse al Cliente e di applicare il pagamento anticipato senza sconti finanziari. La fornitura incompleta, qualora autorizzata dal Cliente, non potrà determinare il mancato pagamento di quanto già consegnato e fatturato. La INNONATION conserva la piena e totale proprietà dei prodotti venduti sino al loro totale pagamento, spese ed imposte incluse, a norma dell’art. 1523 C.C.

9.1. A seguito delle politiche di aggiornamento prezzi effettuate dai Produttori, i prezzi dei prodotti presenti a listino possono essere variati, anche senza preavviso. Le variazioni effettuate entreranno immediatamente in vigore anche senza la pubblicazione del nuovo listino. L’uscita di un nuovo listino sostituisce la versione precedente. Tutti i prezzi riportati sono da intendersi al netto di imposta I.V.A.

10.1. In tutte le ipotesi di risoluzione di un ordine a seguito di inadempimento del Cliente, sarà dovuta ad INNONATION una penale pari al 20% (ventipercento) dell’importo dell’ordine non eseguito a seguito dell’inadempimento, fatto salvo del risarcimento dell’eventuale maggior danno.

11.1. Per qualsiasi controversia la competenza è del Foro di Catania.