General conditions
of sale


1.1. These General Conditions of Sale are to be considered applicable to all supplies of goods and/or services carried out by Innonation S.r.l. (right away called INNONATION).

1.2. Any special conditions, derogations, changes to these General Conditions of Sale are to be considered valid only if agreed in writing between INNONATION and the purchaser (hereinafter referred to as the Customer).

1.3. Written and/or verbal commitments of INNONATION's agents and/or external collaborators do not bind the latter except as expressly indicated in writing by INNONATION.

2.1. Orders must be sent, exclusively in written form, to our Area Sales Office. In all cases, INNONATION reserves the right to demand suitable references and/or guarantees as well as the possibility of refusing the transmitted order. The sending of the order by the Customer indicates the full acceptance of the General Conditions of Sale indicated below.

2.2. In order for the order to be processed, the Customer must indicate the products concerned very clearly using the relative codes and a brief description, as well as all the other indications required by the INNONATION order forms. It is for this reason that we strongly recommend that you use the order forms themselves.

3.1. The order will be processed within the shortest possible time. The use of the appropriate form will guarantee a quick and effective evasion of the same.

3.2. The shipment of the material, covered by insurance, will take place by the usual INNONATION courier who will charge the Customer a flat-rate reimbursement of expenses as per the price list.

3.3. The delivery terms communicated are always indicative, never mandatory. In all cases of force majeure, strikes, epidemics, wars, fires, floods, interruptions or delays in transport, objective impossibility of procurement of materials on the market, legal measures that prevent, limit or delay the production and/or importation of products, INNONATION is relieved of any and all obligations relating to the delivery, without this giving the Customer any right to terminate the order and/or compensation for damages, even indirect, suffered by the Customer.

3.4. INNONATION reserves the right to partially fulfill the orders received as long as global delivery is not expressly requested.

4.1. Upon receipt of the products, the Customer must immediately check the condition and conformity of the products.

4.2. All complaints relating to the conformity of the products to the order, also in relation to the quantity and/or external appearance, must be communicated in writing to both the carrier and INNONATION, no later than 5 (five) days from receipt. It is understood that otherwise such complaints cannot in any way be taken into consideration, not even in relation to any shortages, making the results of the delivery note or transport document authentic between the parties. Any defects and/or hidden defects of the products must be reported in writing, under penalty of forfeiture, within and no later than 8 (eight) days from receipt of the goods.

4.3. The return of the products requires written authorization, with indication of the Return Number, from INNONATION it being understood as of now that in the absence of an agreement to that effect, the products will be returned to the sender. In any case, the return of products is to be understood at the risk and expense of the Customer.

5.1. INNONATION acts as an intermediary between the Manufacturer and its Customer; therefore, the guarantee relating to the proper functioning of the products delivered by INNONATION is limited to that granted by the manufacturer and/or owner of the software, both in terms and methods.

5.2. INNONATION does not guarantee that the products sold are suitable for the user's needs. The warranty is limited to any material defects, in any case it is reduced to a possible replacement of defective materials and does not cover damage caused to the equipment by incorrect or improper use as well as by accidental causes or natural wear.

5.3. However, the warranty does not cover labor costs or those relating to disassembly, assembly and transport operations and does not extend to replaced or repaired products or, in general, to spare parts. In any case, it is understood that the guarantee does not become effective if the Customer has not made the written complaint within the terms and in the form referred to in point 4.3 above. In the event that the products are compliant and/or non-defective, a charge equal to one hour of technical assistance will be due as reimbursement of expenses.

5.4. Materials, or parts thereof, subject to normal wear, such as rubber gaskets or the like, are excluded from the guarantee, as are consumables, cartridges, cleaning kits, etc.

5.5. In any case, the Customer forfeits the right to guarantee if, in the absence of the prior express written authorization of INNONATION, he modifies, disassembles or tampers with the products. Without prejudice to the foregoing, in order for the guarantee to become effective, all returns must be suitably packaged in their original packaging; be complete in all parts and accessories and not present any tampering or damage not deriving from a manufacturing defect.

5.6. The parties expressly agree that INNONATION will in no way be held liable to the Customer for direct and/or indirect damage to goods other than the products supplied or for material damage that will be the direct or indirect consequence of the damage suffered by the delivered products.

6.1. Ownership of the software marketed by INNONATION and the rights remain property of the manufacturer and/or owner of the software, who exclusively grant the user a license to use it. All rights to the software are reserved and the Customer is absolutely prohibited from transferring to third parties, licensing, or otherwise disposing, for a fee or free of charge, of the rights to the software.


7.1. Payments must be made, unless otherwise agreed between the parties, in the following ways:

  • a) Advance payment via PayPal;
  • b) Advance payment by bank transfer.

The delivery of the goods will take place only after receipt of a copy of the bank accountant.

7.2. In the event that a deferred payment is granted, the non-payment of even a single installment makes the entire amount immediately payable, as the Customer is considered automatically forfeited from the benefit of the term.

7.3. In the event of a change in the Customer's financial conditions, INNONATION reserves the unquestionable right to ask the Customer to issue bank guarantees, even after the conclusion of the contract, it being expressly understood that, failing that, INNONATION has the right to suspend the delivery.

7.4. In the event that the Customer exceeds the commercial credit granted, INNONATION reserves the unquestionable right to suspend the fulfillment of all orders that exceed the value of the credit itself.

7.5. In no case, not even following a dispute, the Customer may withhold all or part of the amounts due or make a compensation. All the disputes referred to in point 4.2 above are not suspension of the agreed payments if the faults and/or defects contested by the Customer have not been expressly acknowledged in writing by INNONATION.

official discount rate until the actual balance is paid. INNONATION reserves the right to request payment on demand without notice. Furthermore, the terms agreed for the payment of the products delivered, or to be delivered, will be cancelled, making the credit immediately payable and the automatic blocking of the orders still in place. In the event of delayed or unpaid payment, INNONATION also reserves the right to cancel the terms of extension granted to the Customer with immediate effect and to apply the advance payment without financial discounts. The incomplete supply, if authorized by the Customer, will not lead to non-payment of what has already been delivered and invoiced. INNONATION retains full and total ownership of the products sold until their total payment, expenses and taxes included, in accordance with art. 1523 of the Civil Code.

9.1. Following the price updating policies implemented by the Manufacturers, the prices of the products in the price list may be changed, even without notice. The changes made will come into force immediately even without the publication of the new price list. The release of a new price list replaces the previous version. All prices quoted are to be understood net of VAT.

10.1. In all cases of termination of an order following the Customer's default, INNONATION will be owed a penalty equal to 20% (twenty percent) of the amount of the order not executed following the default, without prejudice to compensation for any more damage.

11.1. For any dispute, the jurisdiction lies with the Court of Catania.